Sign in to your account
- Open Golisimo and choose Log in.
- Use the Email tab and enter the email address registered to your account.
- Enter your password. The password-visibility control lets you check the characters before submitting on a private device.
- Select Log in to continue.
If you normally use a phone number, select the Phone tab instead. If your account uses PlayID, choose that alternative in the same panel. Use your existing account rather than registering again when you have trouble signing in.
Forgotten your password?
Choose Forgot your password? in the login panel. Enter your registered email address in the recovery form and select Reset password. Follow the instructions sent to that address to reset your password.
Check your spam or junk folder if the message is missing. If you no longer have access to the registered email, contact customer support through Live Chat for help with account recovery. Keep passwords and recovery links private.
Troubleshooting account access
| What is happening? | What to do next |
|---|---|
| Your password is rejected | Check the email address, keyboard case and any saved password. Use password recovery if needed. |
| The login panel will not load | Reload the page and try an updated browser. Check your connection before retrying. |
| You have forgotten your registered email | Open Live Chat and ask for account-recovery assistance. Do not create another account. |
| An account restriction is shown | Contact support about the specific message. A new login does not remove a restriction or self-exclusion. |
Using your phone
Open Golisimo in your mobile browser and choose Log in to use your account. Our mobile access guide explains how to add a home-screen shortcut on Android or iPhone. A shortcut opens the website; it does not create another account.
Need help from Golisimo?
Choose Live Chat on Golisimo for account assistance. Describe the error or recovery problem and follow the support team's instructions. Never send your password.